Establishing a Successful Unmanned System Service Operation
Thursday, October 08, 2020: 1:50 PM - 2:35 PM
Setting up a UAS service operation. I will detail the process that GreenSight followed to setup our drone service for the golf industry. We started our operation in 2016 and made numerous incorrect interpretations about Part 107 regulations out of the gate. We applied for numerous complex waivers under part 107: The first one was waiver 107.31, 107.35 and 107.39 - We wanted to have an RP located in a central command location (our office in Boston) flying multiple UAV's simultaneously at different locations across the country (over golf courses that could have players and/or staff present). Our safety case was reasonable, but thin on backup. It was denied outright without explanation. Our next waiver was better sorted, but still had shortcomings and was also denied. Fortunately, we were able to get a debrief on why that waiver was denied from a member of the AFS-800 team that evaluates all the complex waiver requests. On our third attempt, we succeeded in securing a 107.31 waiver which granted us the ability to run our aircraft at a golf course in North Scottsdale with the RP located in our office in Boston. We followed on that waiver with an expansion allowing us to conduct that same type of operation at six locations across the country. Beyond the waiver stories, I will get into the details of how we setup our drone service at golf courses all over North America and how we learned by encountering many issues along the way the needs for thorough initial training AND recurrent training (our customer remote pilots rarely touch the sticks and when they have to, there's a greater likelihood that a mistake will be made when the those individuals have not flown the aircraft manually in the recent past). In summary, I'm proposing to present a story of how we got to a successful service operation and include details of some of the pitfalls we encountered and resolved along the way. I've given a variant of this presentation before, but this will be a completely revamped version for Xponential to address the shifts in regulatory landscape since I gave this presentation in August 2018.
C-Level Executive,Business Development/Sales,Consultant,Management,Educator/Instructor,Journalist,Remote Pilot/Operator,Marketing/Communications